In this Policy the following terms shall have the following meanings:  

• “Account” means an account required to access and/or use certain areas and features of Our Site;
• “Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in this document below; and
• “Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.

• Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

a)   The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in this document.
b)   The right to access the personal data we hold about you. This document will tell you how to do this.
c)   The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in this document to find out more.
d)   The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in this document to find out more.
e)   The right to restrict (i.e. prevent) the processing of your personal data.
f)   The right to object to us using your personal data for a particular purpose or purposes.
g)   The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
h)   The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
i)   Rights relating to automated decision-making and profiling.

• For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in this document.
• It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

• If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in this document.

• Depending upon your use of Our Site, we may collect and hold some or all of the personal [and non-personal] data set out in the table below, using the methods also set out in the table. Please also review this document for more information about our use of Cookies and similar technologies. We do not collect any ‘sensitive’ personal data and/or personal data relating to children and/or data relating to criminal convictions and/or offences.

• Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:

• With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or text message and/or post with information, news, and offers on our products. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
• We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.
• If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
• In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

• We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. We will keep your personal information as long as you are a customer of ours and generally for seven years afterwards to comply with legal requirements. During that time we take steps to remove any personal data as soon as we no longer need it.
• We consider you a customer:

  a)    as long as you hold an open credit account,
  b)    for 2 years from the point you last made a purchase from our website using a non-credit account, or
  c)    during any time we are managing a customer service request from you.

• We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.
• If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
• In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
• We may contract with the following third parties to supply certain products and services.

• If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in this document.
• If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in this document.

• In addition to your rights under the Data Protection Legislation, set out in this document, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails.
• You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

• If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
• All subject access requests should be made in writing and sent to the email or postal addresses shown in this document.
• There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
• We will respond to your subject access request within 28 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

• Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
• All Cookies used by and on Our Site are used in accordance with current Cookie Law.
• Before Cookies are placed on your computer or device, you will be shown a pop-up  requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.
• We use four types of categories:
  
  i) Strictly Necessary: We do not require your consent for these Cookies. They are required for the safe operation of the site and use of all its features. They include Cookies that enable you to log into secure areas of the site and use a shopping basket. If these are disabled, then some of the necessary website functionality will be lost.
  
  ii) Functionality Cookies: We do require your consent for these Cookies. These are used to provide added functionality to Our Site and recognise you when you return to the site, the number of visitors to the site, where visitors have come from and the pages visited. This enables us to personalise our content for you, greet you by name and remember your preferences.
  
  iii) Performance Cookies: We do require your consent for these Cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Sites/App. This helps us to improve the way the sites/App work.
  
  iv) Targeting Cookies: We do require your consent for these Cookies. They are placed by third party advertising companies and collect information about your browsing habits in order to display advertising more relevant to your interests based on your online navigation.
• In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
• You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
• It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

• To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Debbie Rowland:
• Email address: info@drkarlheinz.com
• Postal Address: 20-22 Wenlock Road, London, N1 7GU

• We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
• Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 3 December 2021.